Warranties and Guarantees

Words About Travel, Warranties and Satisfaction

Much of the enjoyment in fly-fishing comes from the satisfaction of owning something truly fine and in using it simply for the sheer pleasure of using it. The experience of "being there and doing it" is often as significant as is the catching of fish. Travel, and the planning and anticipation of that travel, is also part of the total experience of enjoyment. At HEXAGRAPH our desire is to provide truly fine fishing rods that, in themselves, contribute to your enjoyment. Our rods fish great, they look great and they don't break!! We feel those qualities are a true contribution to that overall experience.

Little can dampen any experience more quickly than the outright failure of a piece of expensive equipment. Unfortunately, with many modern fly rods, breakage at some point is not a surprise; it's almost pre-assumed that it will happen! LIfetime replacement guarantees are great (they should be, you pay for them up front), but that guarantee doesn't provide much comfort if you have broken an expensive rod while on a trip to a remote destination far from the dealer or the factory. What you need is a rod you can count on! At HEXAGRAPH we have a limited lifetime warranty on our rods - you can feel full confidence in our product - but we really hardly need one. The best way to insure that satisfaction - the best warranty - is to build rods that don't break. We have a return rate of less than 2% for rods that have failed in their construction or manufacture. (Ask any other rod company about theirs).

We believe that rods shouldn't break when they are fished. Ours don't. We also believe that a rod should perform well. Ours do! (Read out testimonials - these rods fish great!). And we believe that an expensive fly rod should provide smug satisfaction. They should make you glad you own one. Ours do - and I guarantee that to you. If you don't like your HEXAGRAPH, I'll take it back! (Ask other rod companies about that).

I encourage you to try a HEXAGRAPH. Travel to your hearts content, confident that you have a beautiful and satisfying tool in your arsenal that provides performance second to none, that makes you happy, and that won't break. And enjoy yourself - totally!

The HEXAGRAPH Limited Lifetime Warranty

Every HEXAGRAPH fly rod and fly rod blank is covered by a limited warranty against defects in materials and workmanship for the lifetime of the original owner. Should damage occur due to defect, Hexagraph will, at the company's discretion, repair or replace the rod or blank at no charge. Damage resulting from accident, neglect, or normal wear and tear will, at the company's discretion, be repaired or replaced for a nominal fee. The owner of the rod or blank will be responsible for shipping and handling costs to and from our plant.

The HEXAGRAPH 30-Day Trial Policy

HEXAGRAPH Fishing Rods offers a 30-day money back guarantee for new purchasers of its fly rods. This unusual program is offered to retail customers who have a serious interest in evaluating these unique new rods. The money back guarantee is a reflection of our confidence in these rods and in our expectation of your total satisfaction with our product.

Policy applies to direct - purchase retail customers only for any order of any model HEXAGRAPH Fly Rod

• HEXAGRAPH will accept payment by check, credit card or ship C.O.D. The account will be charged upon shipment of the order.
• Customer may return rod within 30 days of receipt and receive full credit card or check reimbursement for the price of the rod, minus shipping charges, no questions asked!
• Rod must be returned in original condition and original packaging.
• HEXAGRAPH reserves the right to charge customers for merchandise damaged or for unreasonable wear.
• HEXAGRAPH reserves the right to cancel or amend this program at any time.